Okay, in the 6 years that I've been blogging, I have been somewhat harsh on the largest retailer in the world, Walmart. Most of it has been directed at the one I frequent the most, #2966, Wadsworth, Ohio. I have used the term Evil Big Box Store(tm) pretty much tongue in cheek. I do go there because I can save money and get what I need in one stop over the Giant Eagle one exit over.
Out of fairness to a good friend and distant relative, I have toned down the snarky posts. Cliff Feightner of Homassa, Fl. fame, works for Walmart in a management capacity and I don't want that Cliff Feightner to get into trouble because of what this Cliff Feightner writes.
Anyway, when I stop at Walmart on my way home from work, I like to go through a checkout of a cashier named Bonnie. The reason being is, no matter what, she always has a smile on her face and a good word for the customer.
First time I went through her line, she asked me how I was doing. I responded with "Better than I deserve." Most listeners of the Dave Ramsey show are familiar with that response. Bonnie correctly responded, "oh, Dave Ramsey." And so began a very pleasant checkout experience. And at the end of the experience I gave my usual "thank you for working at Walmart."
Everybody who would go through Bonnie's checkout will be in for a customer service treat. We all know shopping can be stressful and sometimes the last couple of minutes in the store could be the deal breaker concerning future visits. Bonnie's smile and her general attitude helps to ensure future visits for those who are fortunate to get her to ring them up.
And contrary to what one of the trolls reading this blog thinks, I do not harass Walmart cashiers. They are a very hard working bunch who don't get the recognition they deserve. I hope someone in Wadsworth reads this post and gives Bonnie a pat on the back for all who have the fortune of going through her line.