Kathy and I were shopping at Evil Big Box Store(tm) #1812 late this afternoon. Kathy now is wearing a "boot" on her right foot as her injury was not a chip fracture but a fracture of the foot. She was using an electric cart and when we went to check out. The customer ahead of us, an employee off the clock, was assisting in putting our merchandise on the belt. This person was told by the cashier that she wasn't allowed to do this. Kathy thought the cashier was being rude, I thought she was kidding.
As we were being checked out, the cashier apologized for her demeanor and told us that they can get into trouble for things like that. She told us that they aren't allowed to be nice anymore.
So I guess when you are the number one retailer, you can forget about the things that the founder did to help the company get into that position.