Friday, October 09, 2009

Rainy Fridays in the Fall...

A rainy Friday in October is a real bummer for me. It stinks worse when it's the night of the homecoming game. There probably won't be much marching tonight, but the game will be against rival Chippewa, so maybe the Rittman Fighting Indians will be able to turn it up a notch.

Going through Wadsworth this afternoon, I noticed that I need to fuel up the WIXYmobile. I also decided to get Kathy a peanut buster parfait from the Dairy Queen inside the store. And of course, I stopped at the BellStores Marathon station on High Street. The world's greatest convenience store manager(tm), aka Beth, runs the store. We had a conversation, like we usually do, talking about life in the seventies, when dinosaurs roamed the Earth. Also about school days. Although most of our conversations in school occurred during the seventh and eighth grades, I had a respect for her all during our school years. She was one who had followed the golden rule, not the one that stated "those that had the gold rules, but the one that paraphrased said, treat others the same way you want to be treated.

While I was there, I was paying for a couple of Powerades, and told the cashier have a great day and thank you for working BellStores. Beth asked me if I wanted a part time job. That's not the first time a retail manager offered me a job after I said that. What I would love to do is be a customer service coach, as I feel that excellent customer service is fast becoming a lost art. I had sent an email to the corporate office of Bellstores, telling them how much I enjoy shopping there. This is mainly for the way they treat me when I come in there, no matter when it is I come there. And this has been ongoing for years. Part of that was to get some kudos in for Beth, but there has been good people working at that location for years. A former BellStores employee is Brenda of Snicker*Snicker*Snort fame.

Enough rambling from me. I hope you all have a great weekend.

7 comments:

Ms Hen said...

hugs about the rain.. (hugs)

Busy Bee Suz said...

I hope the rain did not put a damper on the festivities tonight.
When you get that position as customer service coach, can you come down here and give some pointers too? So many people have not a clue. To me, it is just common sense. I suppose that course is not available in school these days. (or at home?)
Happy weekend Cliff!

Shelley said...

Wixy - if you do become a customer service coach - I have several places I could send you to that need help! I was just telling the hubby the other day how disappointed I was with our Vet and also the service we received at a restaurant the other day. Hopefully good customer service is not a dying art.
P.S. HOpe the rain clears up for you!

Bob said...

I think some customers need coaching in good customer manners too. I have seen people snapping their fingers at servers in restaurants and complaining about such minute little things. The people that work at restaurants are there to help you and to serve they are not your slaves. Respect is a two way street.

74WIXYgrad said...

Bob: Having been on both sides of the equation, I agree with your statement. When I worked retail, I used to assure those who were working with me that an irate customer was yelling at the top name on their badge(name of store) and not the bottom(theirs).

And going into Christmas season, irate customers will be out in full force getting ready to blame the associate for having enough of an advertised item on the last day of the sale.

Brenda said...

That was a fun job....I was working there when they put in the Dairy Queen, it wasn't a BellStore at the time though. Glad they still have some good people working there!! And very glad they take care of my friend!!

74WIXYgrad said...

Thanks Brenda. Too bad I didn't know you when you worked there, but then we worked at the same place for a very short time and didn't know each other.