And I have figured out how to get it.
I wrote about this idea about 1-1/2 years ago. I think real good customer service is becoming a dying art. Between retailers having to cut hours, the employees having to be there when they don't want to be, and boorish customers who think it's their duty to lay into cashiers who get paid minimum wage for something they have no control over, I think the hearty "thank you for shopping at...." has fallen out of sight as part of the language.
Enter this crazy guy who likes to give reasons for people to smile. In my lifetime, I have worked more than my share of retail jobs and for the most part, enjoyed dealing with the customers. I explained in my last post about using the PA at Wal*Mart. People would come over to the electronics department where I worked on Friday evening and Saturdays and say they enjoyed coming in and hearing my announcements because it made the store seem upbeat. In all my time operating a cash register in retail, I never for got to say "Have a super day, and thank you for shopping at ....." Most customers like to hear that. Question is why aren't they hearing this nowadays? They may get a cashier grunting a thank you, but very seldom is it heartfelt and sounding like they really want your repeat business.
I started something that sometimes embarrasses my wife. When I'm checking out, and I'm handed my change and receipt, I say"Have a super evening and thank you for WORKING at......"
That gets smiles from all in earshot, some laughs, and a cashier that may say, "No, thank you for SHOPPING at..." All in improving the world within my personal space.
I think if others would join me in this effort, we might improve the attitude of people where we conduct our business, and they may be happier to see us than our money. May be not, but you can't put a price on a good smile.
Oh, and by the way, thank you for reading WIXY's Gone Bananas.
I wrote about this idea about 1-1/2 years ago. I think real good customer service is becoming a dying art. Between retailers having to cut hours, the employees having to be there when they don't want to be, and boorish customers who think it's their duty to lay into cashiers who get paid minimum wage for something they have no control over, I think the hearty "thank you for shopping at...." has fallen out of sight as part of the language.
Enter this crazy guy who likes to give reasons for people to smile. In my lifetime, I have worked more than my share of retail jobs and for the most part, enjoyed dealing with the customers. I explained in my last post about using the PA at Wal*Mart. People would come over to the electronics department where I worked on Friday evening and Saturdays and say they enjoyed coming in and hearing my announcements because it made the store seem upbeat. In all my time operating a cash register in retail, I never for got to say "Have a super day, and thank you for shopping at ....." Most customers like to hear that. Question is why aren't they hearing this nowadays? They may get a cashier grunting a thank you, but very seldom is it heartfelt and sounding like they really want your repeat business.
I started something that sometimes embarrasses my wife. When I'm checking out, and I'm handed my change and receipt, I say"Have a super evening and thank you for WORKING at......"
That gets smiles from all in earshot, some laughs, and a cashier that may say, "No, thank you for SHOPPING at..." All in improving the world within my personal space.
I think if others would join me in this effort, we might improve the attitude of people where we conduct our business, and they may be happier to see us than our money. May be not, but you can't put a price on a good smile.
Oh, and by the way, thank you for reading WIXY's Gone Bananas.
Comments
During these tough times, or any time, you could call management and tell them how much you enjoy her service. Too often we only call management of stores and restaurants when we get shoddy service.
My attitude while in retail was that when customers yell at you is they are yelling at the top name on the badge and not the bottom name.
Thank YOU for writing your blog.